What phases are available in ticketing?

What phases are available in ticketing?

Ticket phases are automatically updated according to the stage the ticket is in within the workflow, ensuring that all parties have accurate information about the issue reported and its status. The current phases are:
  1. Issue reported
  2. Draft Work Order
  3. Reviewing Work Order
  4. Pending Supplier Confirmation
  5. Visit Scheduled
  6. Reviewing Quote
  7. Reviewing Fix
  8. Fixed and closed
  9. Internal RFA
  10. Issue rejected
  11. Awaiting Internal RFA
  12. Rejected by supplier

It's possible to filter according to phase. Learn more about ticket management here.


If you have any questions, please contact our Support team.

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