Ticket management
To access your company’s tickets, hover over the Dashboards option on the left-hand side and select Tickets. There are two tabs to facilitate management: the My Tickets tab takes into consideration the tickets for which you are the owner, while the All Tickets tab includes different owners within your team.
Step 1: Accessing Tickets
Step 2: Filtering Tickets
On the left-hand side of the screen, you can choose to view All, Open, or Closed tickets. On the opposite side, you can use the search bar to look for keywords and use the dropdown menus to look for specific elements, such as Reported date range, Building, Ticket Owner, Priority Level, and Phase. If you choose the option More Filters, it is also possible to filter according to Deadline date range, Supplier, Fund, Portfolio, Tenant, and Category.
To give you an overview of the tickets, as well as quick access to some of the features, the issues are listed and sectioned in the following columns:
- Name: name and ID of the ticket.
- Reported: date and time of reporting.
- Building: which asset is the issue regarding.
- Priority: low, medium, or high priority.
- Notes: it is possible to add and read notes.
- Phase: ticket status according to the workflow.
- Supplier: service providers assigned to the issue.
- Deadline: final date to fix the issue.
- Tenant: occupants of the reported location.
- Category: type of issue reported.
- Ticket Owner: team member assigned to the ticket.
Step 3: On the furthermost right-hand side of the lines, you should see a three-dotted icon. It gives you quick access to updating the deadline, changing priority, assigning an owner, and deleting the ticket.
If you click on the name of the ticket, you will be redirected to the ticket’s page, where you can edit the information, create work orders, communicate with the interested parties, and see the updated activity.
Related Articles
Create a new ticket
To create a ticket, follow the steps below. Step 1: Click on the New Ticket button on the top right-hand side of the screen. Step 2: A window will pop up where you can add the following: Name of the issue: e.g. Leaking Sink. Building: select which ...Access management
Efficient access management is crucial for maintaining control over your company, team, and roles within the Proprli platform. Follow the steps below to learn how to manage these elements effectively. It is important to note that Access Management is ...How can I change the ticket's details?
Property managers can update ticket's details such as the issue title, building, tenant information, and category. These updates ensure that all relevant parties, including the tenant and supplier, have accurate and up-to-date information about the ...Tenant access management
If your goal is to know which tenants have access to your buildings, follow the steps below. Step 1: Select the building for which you want to manage the tenants. Step 2: Click on the "Tenants" tab. Listed, you can see all companies and contact ...How to create a new ticket
After the Asset Manager gives you access to the asset you are a tenant of, and you activate your Proprli account, you will have the ability to create tickets reporting issues. This tool will improve communication between the interested parties and a ...