Ticketing overview
Ticketing is a feature to facilitate the reporting of issues within your assets. The tool improves communication between the interested parties.
Option 1: Accessing Tickets
To access your company’s tickets, hover over the Dashboards option on the left-hand side and select Tickets.
Option 2: Viewing Ticket Information
On the top left-hand side of the screen, you will see tickets categorized by their status:
- Created: Number of newly created tickets.
- Open: Number of tickets currently open.
- Overdue: Number of tickets that are overdue.
- Solved: Number of tickets that have been resolved.
- Average Time to Work Order Sent: Time between ticket creation and the first action taken to resolve it.
- Average Time to Fix: Time between ticket creation and the acceptance of a fix.
Option 3: Navigating Between Ticket Tabs
The same information is also available under the My Tickets tab, which takes into consideration the tickets for which you are the owner, while the All Tickets tab also includes different owners within your team members.
When accessing the tab My Tickets, you should also see the Attention Required section, which shows you which tickets are New, Overdue, have No Supplier Updates, tickets with Messages and Mentions, as well as tickets with Review Pending. By clicking on All, you should see all tickets that require your attention.
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