How to change the contact person/supplier assigned to a ticket
In case you need to change the supplier contact person after they were already assigned to a ticket, follow the steps below. Please note that this can only be done if the status of the ticket is "Pending Supplier Confirmation."
Step 1: Access the Tickets dashboard.
Step 2: Click on the ticket you want to make changes to.
Step 3: On the right-hand side of the screen, within the tab "Details," click on "Change contacts."
Step 4: Within the pop-up, select an existing contact from the dropdown menu or create a new one; this is also where you can choose whether to send the work order to the new contacts.
Step 5: Save your changes.
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