How can I change the ticket's details?

Property managers can update ticket's details such as the issue title, building, tenant information, and category. These updates ensure that all relevant parties, including the tenant and supplier, have accurate and up-to-date information about the issue.

Step 1: On the left-hand side, navigate to Dashboards and click on Tickets; this will display a list of all existing tickets.

Step 2: Find the ticket you want to edit from the list, click on the ticket name to open the detailed view of the ticket, and click on "Edit."

Step 3: After making all desired edits, click on "Save changes." This will save the updates made to the ticket.

If you have any questions, please contact our Support team.

• Related Articles

• Create a new ticket

  To create a ticket, follow the steps below. Step 1: Click on the New Ticket button on the top right-hand side of the screen. Step 2: A window will pop up where you can add the following: Name of the issue: e.g. Leaking Sink. Building: select which ...

• How to change the contact person/supplier assigned to a ticket

  In case you need to change the supplier contact person after they were already assigned to a ticket, follow the steps below. Please note that this can only be done if the status of the ticket is "Pending Supplier Confirmation." Step 1: Access the ...

• Ticket management

  To access your company’s tickets, hover over the Dashboards option on the left-hand side and select Tickets. There are two tabs to facilitate management: the "My Tickets" tab takes into consideration the tickets for which you are the owner, while the ...

• Ticket expiration

  Within Company Settings, you have the option to set up the expiration period for your tickets per building, altering the extent of time it takes for a ticket to automatically close. By default, tickets do not expire. To learn how to set an expiration ...

• Asset details

  On the top right-hand corner, you should see the Edit button. Once you click on it, a side toolbar will appear with the following tabs: Property details: contains the property details of an asset. Here, you can edit the basic information of an asset, ...