What notifications does the supplier receive when assigned to a ticket?
A supplier receives notifications via email and within the Proprli platform. In this article, you will learn more about the supplier's experience when assigned to a ticket. If you want to know more about their experience when invited to participate in the bidding for a project, click here.
When a tenant creates a new ticket, the ticket owner has the ability to assign it to a supplier. If you are assigned to a ticket, you will be notified:
- In Proprli: clicking on the notification will take you to a page where you can accept and confirm the instruction, reject it, or send a new quote.
- Via Email: clicking on "View Full Work Order" or "Share date of location visit" will redirect you to a page where you can accept and confirm the instruction, reject it, or send a new quote.
Once the on-site visit has been reported on, the client has the ability to accept or not your solution to the issue. If accepted, you will be notified via email with a message similar to the screenshot below.
If the on-site visit was not enough to solve the issue, it's possible to send a new quote. Once that is done, you will receive a notification similar to the one below.
Once approved, the process to schedule an on-site visit can be restarted, and you will be notified about the quote's approval.
- In Proprli
- Via Email
Suppliers will also be notified if there are any updates to the bid deadline, as well as reminders when the date is approaching. If the client makes any changes to the bid form, such as adding new documents, the supplier will be notified. The chat feature is very useful, and all parties participating in the conversation will be notified when there is new activity.