What notifications does the tenant receive when using Proprli?
As a tenant, you have the ability to create tickets reporting issues within your building and/or unit. The Property manager can also create tickets on your behalf. You will be notified about the progress within Proprli and via email. Learn more about the notifications below.
When the Property manager creates a ticket on your behalf, you will be notified:
- In Proprli: clicking on the notification will open the ticket, where you can see its details and current phase.
- Via Email: clicking on "View ticket" will redirect you to the ticket page.
After the report, the Property manager can create a work order and send it for Supplier review. In that case, you will receive notifications similar to the ones below:
- In Proprli: clicking on the notification will show you the ticket's details and the current phase it is on.
- Via Email: clicking on "View Ticket" will show you the ticket's details and the current phase it is on.
When the Supplier accepts the work order and schedules an on-site visit, for which you might be the contact person for, you will be notified. If they reschedule the visit, you will also be notified.
- In Proprli: clicking on the notification will show you the ticket's details and the current phase it is on.
- Via Email: clicking on "View Ticket" will show you the ticket's details and the current phase it is on.
When the Supplier or Property Manager reports the task as fixed, you will be notified.
- In Proprli: clicking on the notification will show you the ticket's details and the current phase it is on.
- Via Email: clicking on "View Ticket" will show you the ticket's details and the current phase it is on.
As mentioned here, the tenant has the option to chat with the Property manager and with the Supplier. All parties participating in the conversation will be notified in Proprli and via email when there is new activity.