How to create a new ticket

After the Asset Manager gives you access to the asset you are a tenant of, and you activate your Proprli account, you will have the ability to create tickets reporting issues. This tool will improve communication between the interested parties and a resolution will be reached much faster. To create a new ticket, follow the steps below:

Step 1: Once logged in to your account, click on the "New ticket" on the top right-hand side of your screen.

Step 2: A new window will pop up; that is where you can enter as many details as possible about the issue.

1. Name the issue: make sure to use a clear title.
   
2. Exact location: be specific when entering the location, e.g. Unit 15, Floor 2, Store 3.
   
3. Category: select, from the dropdown menu, the category that better fits the description of the issue you are reporting.
   
4. Does the issue pose a health and safety risk: choose between the radio buttons for "yes" or "no."
   
5. Description: this is where you can describe, in details, what is happening, when it started, possible causes, and what is the impact of the issue you are reporting.
   
6. Building: within this dropdown menu, you can select the asset in which the issue is happening; if you are a tenant in more than one building, make sure to select the correct one.
   
7. Files: attach documents, images, and/or videos that will help verify exactly what the issue is.
   

Step 3: Click on "Save" on the bottom right-hand corner of the window once you have concluded the report.

You will be able to track the progress of the ticket through your Proprli account.

If you have any questions, please contact our Support team.

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