How to create a new ticket

After you have been granted access to the asset you are a tenant of, and you activate your Proprli account, you will have the ability to create tickets reporting issues. This tool improves communication between the interested parties, and it assists in reaching a resolution much faster. To create a new ticket, follow the steps below:

Step 1: Once logged in to your account, click on "New ticket" on the top right-hand side of your screen.

Step 2: A pop-up will appear, where you can select the building you want to create a report about, and click on Continue. If you are a tenant in more than one building, make sure to select the correct one.

Step 3: After clicking on Continue, a new window will open, where you can enter as many details as possible about the issue.

1. Name the issue: make sure to use a clear title.
   
2. Unit/Area: if applicable, select the specific location of the issue.
   
3. Issue address: automatically filled in according to the selected building.
4. Exact location of the issue: add more information about the location, e.g. Unit 15, Floor 2.
   
5. Category: select, from the dropdown menu, the category that better fits the description of the issue you are reporting.
   
6. Does the issue pose a health and safety risk: choose between the radio buttons for "yes" or "no."
   
7. Description: this is where you can describe, in details, what is happening, when it started, possible causes, and what is the impact of the issue you are reporting.
   
8. Reporter phone: enter your phone number.
9. Files: attach documents, images, and/or videos that will help verify exactly what the issue is.
   

    

Final step: Click on "Save" on the bottom right-hand corner of the window once you have concluded the report.

You will be able to track the progress of the ticket through your Proprli account.

If you have any questions, please contact our Support team.

• Related Articles

• Create a new ticket

  To create a ticket, follow the steps below. Step 1: Click on the New Ticket button on the top right-hand side of the screen. Step 2: A pop-up will appear, where you can select the building you want to create a report about, and click on Continue. ...

• Create a new supplier

  To manage your Suppliers, hover over General on the left-hand side of your screen and select Companies. Step 1: Add a new supplier by clicking on Add New Company on the right-hand side of your screen. Step 2: A form will appear on the right side of ...

• Create a new contact person

  When creating a new bid room and requesting a new quote, if you need to add a contact while in a new tender or contract, follow the steps below: Option 1: Creating a new contact person Step 1: Click on "+ Create a new contact." Step 2: Add the new ...

• Create a new utility meter

  If your goal is to create a meter profile for an asset, follow the steps below. Step 1: Navigate to the Utilities tab. Step 2: Select the tab for the utility you would like to add a new meter to. Step 3: Click on Add [Energy, Water, or Waste] Meter. ...

• How to create a new template

  Learn how to create a new template following the steps below. Step 1: Click on your initials on the bottom left-hand corner of the screen, and go to Company Settings. Step 2: After navigating to the "Document templates" page, click on "Add template" ...