How to create a new ticket

After you have been granted access to the asset you are a tenant of, and you activate your Proprli account, you will have the ability to create tickets reporting issues. This tool improves communication between the interested parties, and it assists in reaching a resolution much faster. To create a new ticket, follow the steps below:

Step 1: Once logged in to your account, click on "New ticket" on the top right-hand side of your screen.

Step 2: A new window will pop up, where you can enter as many details as possible about the issue.

1. Name the issue: make sure to use a clear title.
   
2. Building: select the building you want to create a report about; if you are a tenant in more than one building, make sure to select the correct one.
3. Unit/Area: if applicable, select the specific location of the issue.
   
4. Issue address: automatically filled in according to the selected building.
5. Exact location of the issue: add more information about the location, e.g. Unit 15, Floor 2.
   
6. Category: select, from the dropdown menu, the category that better fits the description of the issue you are reporting.
   
7. Does the issue pose a health and safety risk: choose between the radio buttons for "yes" or "no."
   
8. Description: this is where you can describe, in details, what is happening, when it started, possible causes, and what is the impact of the issue you are reporting.
   
9. Files: attach documents, images, and/or videos that will help verify exactly what the issue is.
   

Final step: Click on "Save" on the bottom right-hand corner of the window once you have concluded the report.

You will be able to track the progress of the ticket through your Proprli account.

If you have any questions, please contact our Support team.

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