Ticketing
How to change the contact person/supplier assigned to a ticket
In case you need to change the supplier contact person after they were already assigned to a ticket, follow the steps below. Please note that this can only be done if the status of the ticket is "Pending Supplier Confirmation." Step 1: Access the ...
How to send reminders to suppliers via ticketing
Once a supplier is assigned to a ticket, a work order is created, and they are notified via email about it with a message similar to the one in the screenshot attached. If they are taking longer than expected to review and accept the work order, or ...
How to download a work order
After creating a work order and sending it to the selected supplier, you can also download it as a PDF. To do so, follow the steps below. If you want to learn how to create a work order, please access this article. Step 1: Access your ticketing ...
How to manage ticketing features on Proprli's platform
Proprli's platform provides several tools for effectively managing and communicating about tickets. Here’s a step-by-step guide to using the Details, Chat, Notes, and Activity features. Step 1: Navigate to the Tickets dashboard. This section displays ...
Ticket management
To access your company’s tickets, hover over the Dashboards option on the left-hand side and select Tickets. There are two tabs to facilitate management: the "My Tickets" tab takes into consideration the tickets for which you are the owner, while the ...
Create a work order, reject, or skip to 'fixed'
After creating or receiving a ticket and reviewing its information, you have three options to proceed. On the bottom right-hand side of the screen, you can see the Create Work Order button, and if you click on the arrow to its right, you can see the ...
Create a new ticket
To create a ticket, follow the steps below. Step 1: Click on the New Ticket button on the top right-hand side of the screen. Step 2: A window will pop up where you can add the following: Name of the issue: e.g. Leaking Sink. Building: select which ...
Ticketing overview
Ticketing is a feature to facilitate the reporting of issues within your assets. The tool improves communication between the interested parties. Option 1: Accessing tickets To access your company’s tickets, hover over the Dashboards option on the ...