Ticketing FAQ
Where do the GL accounts come from?
A GL account (General Ledger account) could be compared to a folder where a company keeps track of all money-related activities of a certain type. In Proprli, when starting a project, creating tickets, or MJOBs, finances are taken in consideration. ...
How can I change the mandate after creating a work order?
After the work order has already been created and sent to the supplier, you still have the option to change the mandate amount in some instances. Learn more about them in the article below. Step 1: Click on the pencil icon on the right-hand side of ...
How can I change the ticket's details?
Property managers can update ticket's details such as the issue title, building, tenant information, and category. These updates ensure that all relevant parties, including the tenant and supplier, have accurate and up-to-date information about the ...
Why can I not see the supplier to chat to?
After creating a ticket, you will see that a sidebar on the right-hand side of your screen will be available. Within that sidebar, you will have the option to chat with the interested parties. In the first phase, Issue reported, the supplier is not ...
How to assign a ticket to the right owner?
After creating a ticket, there are two options if you need to assign it to another user. Option 1: Tickets Dashboard Step 1: Log in to your Proprli account. Step 2: Hover your mouse over Dashboards and click on Tickets. Step 3: Use the filters and ...