I'm having trouble logging in. What should I do?

I'm having trouble logging in. What should I do?

There could be a few reasons as to why you cannot log in:

Option 1: Do you have a Proprli account?

Step 1: Make sure your account has already been created.

Step 2: If your account has been created, you should have received your login details via email. Please check your spam folder as well as your inbox.

Option 2: Are there any typos?

Check if your email address and password are correct and don't have any typos.

Option 3: Wrong/Forgotten password

Step 1: If the error message indicating your email or password are invalid pops up, you might want to change your password.

Step 2: If you want to change your password, click on “Forgot password?".

Step 3: Follow the instructions sent to your email address.


If you are still having trouble logging in or if you have any questions, please contact our Support team.

    • Related Articles

    • How can I change the default language for my account?

      Follow the steps below to change the default language for your account. Step 1: After logging in to your Proprli account, click on the icon with your initials at the bottom left-hand corner of your screen and a menu will appear. To edit your ...

    • Supplier is unable to see documents

      If the supplier is having trouble seeing the documents, it is possible that they do not have access to the documents within the Building, only the documents that were included in the Bid Room, and that no documents were added there. To fix that, go ...

    • Invite new team members

      In order to invite a team member who does not have a Proprli account, you should do the following: Step 1: Click the icon with your initials at the bottom left-hand corner of your screen. Step 2: Go to Access Management. Step 3: Click on "Add team ...

    • How to move a document to a different folder

      In order to move documents to a different folder, you can navigate to the Documents tab and follow the steps below: Step 1: Select the folder containing the file you want move. Step 2: Click once on the file you want to move and a three-dotted icon ...

    • Ticket management

      To access your company’s tickets, hover over the Dashboards option on the left-hand side and select Tickets. There are two tabs to facilitate management: the My Tickets tab takes into consideration the tickets for which you are the owner, while the ...