Priority Deadlines

Priority Deadlines

Within Company Settings, you have the option to change the ticketing priority deadlines. This feature is only available for Admins. The default priority deadlines are as follows:

1. Critical: 1 day
   
2. High: 2 days
   
3. Medium: 5 days
   
4. Low: 10 days

Step 1: Click on your initials on the bottom left-hand corner of the screen, and go to Company Settings.

Step 2: Navigate to the tab "Setup," and click on "Priority Deadlines."

 

Step 3: To make changes to the priority deadlines, click on "Edit."

Step 4: Choose the number of days you'd like to apply to each priority and save your changes.

If you have any questions, please contact our Support team.