How to assign a ticket to the right owner?

After creating a ticket, there are two options if you need to assign it to another user.

Option 1: Tickets Dashboard

Step 1: Log in to your Proprli account.

Step 2: Hover your mouse over Dashboards and click on Tickets.

Step 3: Use the filters and the search bar to locate the ticket you are looking for.

Step 4: Once you find it, click on the three-dotted icon on the right hand-side of the screen and select "Assign owner."

Step 5: A pop-up will appear, and you will have the ability to select a new ticket owner from a dropdown menu.

Step 6: After selecting, save your changes.

Option 2: Edit Ticket's Details

Step 1: Log in to your Proprli account.

Step 2: Hover your mouse over Dashboards and click on Tickets.

Step 3: Use the filters and the search bar to locate the ticket you are looking for.

Step 4: Once you find it, select it and click on "Edit" on the sidebar on the right-hand side of the screen.

Step 5: A window will pop up, and you will have the option to click on a dropdown menu to select a new ticket owner.

Step 6: Save your changes.

If you have any questions, please contact our Support team.

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