How can I change the mandate after creating a work order?
After the work order has already been created and sent to the supplier, you still have the option to change the mandate amount in some instances. Learn more about them in the article below.
Step 1: Click on the pencil icon on the right-hand side of the amount that was added previously, when creating the work order.
Step 2: Enter the updated amount in the editable field and click on the checkmark.
Step 3: Choose whether or not you want to inform the supplier of the change.
Step 4: Select the option that better fits your needs in the menu on the bottom-right hand side of your screen. Learn more about the options here.
Step 5: If the choice was to “Confirm instruction” and the visit has been scheduled, it will still be possible to change the mandate amount.
Step 6: Click on the pencil icon on the right-hand side of the amount you want to edit.
Step 7: Enter the updated amount in the editable field and click on the checkmark.
Step 8: Choose whether or not you want to inform the supplier of the change.
Step 9: Within the current stage, Visit Scheduled, you can also choose the option “Report on visit,” available on the bottom-right hand side of the screen. If the scheduled visit already happened, the supplier was not able to fix the issue and needs to send a new quote, a form will be available where they can enter the reasoning and the new amount.
Step 10: If accepted, there will be no issue and the supplier will be able to initiate the work order. If rejected, the work order will be reopened and its status will go back to “Pending Supplier Confirmation,” where it will be possible to edit the mandate amount, as explained in steps 1 through 4.
Related Articles
Create a work order, reject, or skip to 'fixed'
After creating or receiving a ticket and reviewing its information, you have three options to proceed. On the bottom right-hand side of the screen, you can see the Create Work Order button, and if you click on the arrow to its right, you can see the ...How to download a work order
After creating a work order and sending it to the selected supplier, you can also download it as a PDF. To do so, follow the steps below. If you want to learn how to create a work order, please access this article. Step 1: Access your ticketing ...How to change the contact person/supplier assigned to a ticket
In case you need to change the supplier contact person after they were already assigned to a ticket, follow the steps below. Please note that this can only be done if the status of the ticket is "Pending Supplier Confirmation." Step 1: Access the ...How can I change the property manager?
To change the property manager, follow the steps below. Step 1: When you first log in, click on the building you want to make changes to, and you will be redirected to the building profile. Step 2: Starting on the left-hand side of your screen, you ...How do I change a project's stage?
If you want to change the stage a project is in, follow the steps below. Step 1: If you want to delete a project, hover your mouse over the name or anywhere on the project line to see three dots appear. Step 2: You will then have the option to either ...